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  • chevron_rightWho do I contact if I have an issue with my home construction/warranty issue?
    If you have an issue with your home construction it is best to put in a ticket on the Lennar resident portal at mylennar.com.  Construction concerns are handled by Lennar and creating a ticket will help establish a paper trail.
  • chevron_rightHow do I get access to the amenities?
    Homeowners:  Upon the closing of your home and moving into the community,  you may set up an appointment with Ben Junot, Lifestyle Director, at benjunot@ccmcnet.com.  You will need to attend a mandatory resident onboarding, at which time you will be issued your access cards.  You will need to bring a copy of your closing documents with you to the appointment.  

    Renters:  You will also need to attend a mandatory resident onboarding to attain your access cards.  You will need to email a copy of your lease agreement to benjunot@ccmcnet.com.  You will be issued a temporary set of access cards until you are able to have your landlord sign the Facilities Use Agreement, to which they will relinquish control of their access cards to you.
  • chevron_rightDo Silos residents pay San Antonio city tax?
    No. Silos Residents do not pay San Antonio city tax.
  • chevron_rightHow do I get mailbox keys?
     
     
    To obtain your mailbox keys, you will need to bring your closing paperwork/proof of address to the post office located at the address below.  
     
    Typically, your mail carrier will deliver your keys to your home once they receive the form.  They may possibly leave it under your doomat, etc., if you are not home.
     
    Please note, it may take up to 4 weeks to receive your mailbox keys, as the locksmiths at the post office are often behind in changing the locks.  This means you may have to physically go to the post office to retrieve your mail for a time.
     
    USPS
    Frank Tejada Post Office
    7411 Barlite, San Antonio, Tx, 78224

     
    Hours: 
    Monday    8AM–5:30PM
    Tuesday    8AM–5:30PM
    Wednesday    8AM–5:30PM
    Thursday    8AM–5:30PM
    Friday    8AM–5:30PM
    Saturday    8AM–1PM
    Sunday    Closed
     
     
    Phone: 
    (800) 275-8777
  • chevron_rightTrash and Recycling - what are the guidelines?
    In common area trash receptacles, please make sure your garbage is placed inside the container, not on top or beside it. Trash not in the container can cause litter and debris that can end up being strewn about the community.
     
    For street-side pick up, please do not place trash out before the scheduled route time and be sure to return your trash containers to your home storage space on the same day the trash is collected. Always use heavy bags or appropriate containers that are properly and adequately secured for all of your disposal.
     
    “Trash containers and recycling bins must be stored in one of the following locations: (i) inside the garage of the residence; or (ii) behind or on the side of a residence in such a manner that the trash container and recycling bin is not visible from any street, alley, or adjacent residence, e.g. behind a privacy fence or other
    appropriate screening.  The Silos Reviewer will have the right to specify additional locations in which trash containers or recycling bins must be stored.” (Development Area Declaration, Section 2.4)
     
    Trash and recycle bins need to be kept either in the garage or behind the fence.  If you would like to build a container for them, an ACC request must first be submitted and approved; the container must match the color of the house. 

    Plastic or metal storage sheds are not permitted.
  • chevron_rightCan my trash cans be visible from the street when it's not a trash pickup day?
    A:  No.
     
    Trash cans must be hidden from street view when it's not a trash pickup day, which means they will need to be stored in the garage, behind the fence, or in an HOA-approved trash corral.

    Residents can fill out the Design Review Application (located in the Document Library,) to apply to either:
    A) Extend their fence to include extra space for the trash cans
    or
    B) Build a trash corral that matches the existing fence
     

    A document highlighting examples of acceptable styles of trash corrals may be viewed in the Document Library here.
    • Trash corrals must first be approved by filling out the Design Review Form.  No work or installation should begin without approval from the Design Review Board.
    • Trash corrals must start no closer than 5 feet back from the front exterior of the home.
    • Trash corrals must match the same 6 foot height, stain, and materials as the fencing of the home.
    • Trash cans must be covered on all sides and may not be visible from the street or neighbor's view (at street level.)
    • Pre-made store-bought trash corrals are not accepted by the Review Board, as they must be made to look the same as the existing fence.


    Article 2.4 of the Development Area Declaration states:

    Trash containers and recycling bins must be stored in one of the following locations:  (1) inside the garage of the residence; or (ii) behind or on the side of a residence in such a manner that the trash container and recycling bin is not visible from any street, alley, or adjacent residence, e.g. behind a privacy fence or appropriate screening.  The Silos Reviewer will have the right to specify additional locations in which trash containers or recycling bins must be stored.
     
  • chevron_rightParking - What are the guidelines?
    • Street parking is allowed at Silos.
    • To promote safety and to minimize inconvenience, please utilize your driveway and garage for parking.
    • You should never park in a designated fire lane,  block access to any common areas, block another resident's driveway, or block any street traffic signage.
    • Disabled or unregistered vehicles may not be parked or stored within Silos. For the safety of all, please abide by all posted speed limits and traffic signs within the community.
    • Per the covenants, large vehicles such as trailers, oversize utility/work vehicles, recreational vehicles, etc. are not allowed.
    • If you notice a traffic violation, please call the Bexar County Sherriff's office non-emergency dispatch at 210-335-6000.
    • If you notice a covenant violation, please reach out to the Community Manager.
    • For full parking restrictions, please view the Development Area Declaration.
  • chevron_rightCan I drive a golf cart around the Silos Community?
    A:  Yes, with restrictions:
     
    A Golf Cart is a motor vehicle designed by the manufacturer primarily for use on a golf course. TxDMV does not title and register Golf Carts, but Golf Carts are eligible to receive a Golf Cart license plate. You may obtain a Golf Cart license plate from your county tax assessor-collector’s office.
     
    Golf Carts with a Golf Cart license plate may be operated on roads in the following situations:
    • in a master planned community with a uniform set of restrictive covenants and a county or municipality approved plat;
    • on a public or private beach that is open to vehicular traffic;
    • on a highway with a posted speed limit of 35 mph, during the daytime and not more than two miles from the location where it is usually parked for transportation to and from a golf course; or
    • to cross intersections, including an intersection with a highway that has a posted speed limit of more than 35 mph.
    • Golf Carts must have the following minimum equipment: headlamps, tail lamps, reflectors, parking brake and mirrors.
    Additionally, cities or certain counties may authorize operation of Golf Carts on roads within the boundaries of the city or within unincorporated areas of certain counties.

    The Golf Cart must display a Golf Cart license plate when operated on roads authorized by the city or county. Operation may be authorized only on roads with a speed limit of 35 mph or less.

    If operated on the roads at a speed of 25 mph or less, a Golf Cart is required to display a slow-moving vehicle emblem.

    Golf cart operators must follow all street driving safety laws.

    For more information, please see here.
  • chevron_rightCan I pop fireworks in Silos?
    A:  Yes, but with restrictions.  Please visit the Document Library to view the SUPPLEMENT TO COMMUNITY MANUAL - HOLIDAY LIGHTS AND FIREWORKS POLICIES to learn about what fireworks are and aren't allowed, approved times for popping them, and what the fines are for violating the restrictions.
  • chevron_rightCan I have a garage sale?
    A:  Yes.  You do not need permission to host your own garage sale.  All signage must be taken down immediately after the sale, and may not be posted on street signs, light poles, mailboxes, common areas, etc.
  • chevron_rightWhat are the limitations on yard signage?
    A:
     
    2.11 Signs. Unless otherwise permitted by Applicable Law, no sign of any kind may
    be displayed to the public view on any Lot without the prior written approval of the Silos
    Reviewer, except for:
     
    2.11.2 Security Signs. One small security service sign per Lot, provided that the
    sign has a maximum face area of two (2) square feet and is located no more than five (5) feet
    from the front elevation of the principal residence constructed upon the Lot;
     
    2.11.5 Sale or Rental Signs. One (1) temporary "For Sale" or "For Lease" sign
    per Lot, provided that the sign will be limited to: (i) a maximum face area of five (5) square feet
    on each visible side and, if free standing, is mounted on a single or frame post; (ii) an overall
    height of the sign from finished grade at the spot where the sign is located may not exceed four
    feet (4'); and (iii) the sign must be removed within two (2) business days following the sale or
    lease of the Lot;
     
    2.11.6 Political Signs. Political signs may be erected provided the sign: (i) is
    erected no earlier than the 90th day before the date of the election to which the sign relates; (ii) is
    removed no later than the 10th day after the date of the election to which the sign relates; and
    (iii) is ground-mounted. Only one sign may be erected for each candidate or ballot item. In
    addition, signs which include any of the components or characteristics described in Section
    202.009(c) of the Texas Property Code are prohibited;
     
    2.11.7 No Soliciting Signs. A "no soliciting" sign near or on the front door to the
    principal residence constructed upon the Lot, provided, that the sign may not exceed twenty five
    (25) square inches.
     
  • chevron_rightAre solicitors allowed in the community?
    A:  There are currently no rules in place either from the Association or Bexar County that deny solicitors the right to go door-to-door. 
     
    Per the Development Area Declaration:
    2.11.7 No Soliciting Signs.  A "no soliciting" sign near or on the front door to the principal residence constructed upon the Lot, provided, that the sign may not exceed twenty five (25) square inches.
     
    If residents would like a free HOA-approved printout to laminate and display, visit the Document Library.

    We encourage residents to mention our Lifestyle Program Advertising & Sponsorships to any businesses going door to door, so that way they can speak to everyone in the community all at once.
  • chevron_rightCan I put up holiday decorations?
    Yes, but with restrictions.  Please visit the Document Library to view the SUPPLEMENT TO COMMUNITY MANUAL - HOLIDAY LIGHTS AND FIREWORKS POLICIES to learn about the restrictions on holiday decorations.
  • chevron_rightI have a corner lot - what am I responsible for?
    A:  Homeowners are responsible for maintaining:
    • The grass between the fence and the street.  
    • Mailbox areas - if a mailbox is on the side of a resident's house, they are responsible for maintaining the area around it.
    • Corner cut-outs in the sidewalk where two sidewalks meet (may include mulch, rocks, gravel, etc.)
      • These will need to be clean, maintained, and free of weeds, trash, etc.
  • chevron_rightDisturbances / Security - What are the guidelines?
    • Social gatherings for you and your guests are welcomed and encouraged.
    • Please be aware of your neighbors and contain any noise or behaviors that may become objectionable to them.
    • If you experience a disturbance, please contact local police.
    • After-hours personnel cannot assist you with disturbances.
    • You are responsible for your own security.   The HOA nor the developer is responsible for providing security to the community.
    • You are encouraged to get to know your neighbors and to help watch out for each other.
    • Please report any suspicious persons or activities to the Sheriff's Department first, then notify CCMC.
  • chevron_rightCan I turn my home into a rental?
    A:  Yes, with conditions.  Rentals cannot be less than 6 months, and short term online rentals like AirBNB or VRBO are not allowed.  Rental contracts will need to be sent to the HOA to be kept on file.
  • chevron_rightCan I run a business from my home?
    A: If your business has no employees, advertising or signs, is not open to the public, and is not hazardous, offensive, a nuisance, or a threat to community security, then you are welcome to operate your business from your home.  (Essentially, it cannot be outwardly evident that you are running a business from your home.
Amenities
Communications
  • chevron_rightHow do I receive the Silos Scoop Community Newsletter?
    The Silos Scoop Community Newsletter is our  publication for residents only.  If you are not receiving the newsletter, please contact our Lifestyle Director, Ben Junot, by clicking here.*  

    *All submissions will be verified.  Submissions with incomplete information will not be accepted and added to the Silos Scoop distribution list.
  • chevron_rightIs there a private Facebook Group for residents?
    Yes! The official Silos HOA Facebook group can be found by searching "LifeAtSilos" in the Groups section on Facebook, or by clicking here.

    The group is only accessible to residents who have completed the closing process on their home and confirmed by group admins.

    We ask that residents please do not attempt to contact staff through Facebook Messenger, as all messages go to an inbox that goes unchecked.  To contact staff, it is preferable to email the appropriate staff member.

    We ask that residents review the rules/polices upon joining the Facebook Group, and to keep all posts in a positive spirit. 

    As we do not recognize Facebook as an official communication channel, we ask that if residents have community questions or concerns, to please contact the appropriate staff member directly via email instead of posting in the Facebook Group, as it is very easy for staff to miss a question.
  • chevron_rightWhat types of things can I post in the resident Facebook Group? (New)
    Types of Approved Facebook Group Posts:
    • Items for sale.
    • Vendor recommendations/services (plumbers, handyman, solar panels, fence builders, etc.)
    • Area events.
    • Lost/found pets.
    • Babysitters.
    • Community get-togethers.
     
    Types of Posts That Will Not Be Approved in the Facebook Group:
    • Any content that is negative in tone.
    • Any content that calls anyone out/identifies a member of the community or their property in a negative way.
      • Example: "If this is your dog, they need to stop using the bathroom in my yard," etc. 
    • Safety and security concerns (including camera footage.) 
      • Example: "Hey, everyone! Be on the lookout, a white truck pulled up to my house and tried to break into my car."
      • We do not approve posts of this nature at the advice of our legal counsel to protect the HOA.
      • Safety and security concerns need to be brought to the attention of the Bexar County Sheriff's office. 
    • HOA questions.
      • For HOA rules, check the FAQ page and the Document Library on LifeAtSilos.com first to see if the answer can be found there.
      • Any questions intended to be answered by staff or regarding HOA rules should be emailed directly to the appropriate staff member.
    • Event questions or suggestions. These should be emailed directly to Ben Junot, Lifestyle Director, at benjunot@ccmcnet.com.
    • Mis-delivered mail with another resident's name and address on it. If you happen to get a neighbor's mail by mistake, please be neighborly and drop it off on their doorstep. We won't post anyone's name/address without their permission. 
     
Emergency Services
Events
Home Improvements / Exteriors
  • chevron_rightI want to make changes to the exterior of my home - do I need approval from the HOA?
    Additions, modifications, and changes to the exterior of your home and property require review and approval by the Architectural Reviewer prior to the work being done or addition being installed. Common projects include; shed installation, changes in landscaping, fence replacement or extension, swimming pool installation, and patio or deck installation.
     
    Major projects such as the installation of a patio or pool will require a deposit, while minor projects such as painting or landscaping will only require you submit the application for approval, but no fee will be required.
     
     
    How to submit a plan to the Architectural Review:
     
    Step One: Download the Design Review Form from the Document Library.

    Step Two: Submit the completed Design Review Form along with the information and details of your project to your Community Manager, Perry McLaurin,  via email at pmclaurin@ccmcnet.com, and mail the check, if applicable, to the address listed on the application. You may also drop off both at the Farmhouse Amenity Center.

    Be sure to include the details of your project request, including but not limited to:
    • Survey plat showing the proposed location of your project
    • Dimensions and Elevations
    • Description of Materials to be Used
    • Color information (if applicable - brand and color name or number)

    Step Three: The Design Review Board shall have up to 30 days to review and respond to any completed submittals. Approval or Denial letter shall be mailed to the Homeowner.
     
    Step Four: After approval, work must be completed within 12 months from the date of the approval. When work is complete, please send your Community Manager an email reporting the completion of the project to be issued back your deposit payment.
     
    Please Note: If the approved work is not completed within 12 months, another Design Review Application must be submitted and approved.
  • chevron_rightCan I add a carport?
    A:  No. 
     
    Carports are not an approved structural addition per the Design Review Board.
  • chevron_rightCan I stain my fence?
    A:  Yes, with restrictions.
     
    Please see the Fence Stain Guide in the Document Library for pre-approved fence stains.
  • chevron_rightCan I build a trash corral?
    A:  Yes, with restrictions and approval.
     
    • Trash corrals must first be approved by filling out the Design Review Form.  No work or installation should begin without approval from the Design Review Board.
    • Trash corrals must start no closer than 5 feet back from the front exterior of the home.
    • Trash corrals must match the same 6 foot height, stain, and materials as the fencing of the home.
    • Trash cans must be covered on all sides and may not be visible from the street or neighbor's view (at street level.)
    • Pre-made store-bought trash corrals are not accepted by the Review Board, as they must be made to look the same as the existing fence.

    Examples of acceptable trash corral designs may be found in the Document Library by clicking here.
  • chevron_rightCan I have a satellite dish?
    Without prior approval, the only permitted locations for a satellite dish or antennae are: 
     
    A – attached to the back of the principal single –family residence, with no part of the Permitted dish or antennae any higher than the lowest point of the roofline and screened from view of adjacent Lots and the street.
     
    B – attached to the side of the principal single-family residence, with no part of the Permitted dish or antennae any higher than the lowest point of the roofline and screened from view of adjacent Lots and the street. (Development Area Declaration, Section 2.10) Simply put, place it on the rear half of the home.  If it is in the front, you will kindly be asked to have it moved or you would need to submit an application for review.
Homeowner's Association
  • chevron_rightWho provides Silos' homeowners association management?
    CCMC proudly provides community management services to the Silos Community. For 45 years, CCMC has been in the business of transforming the way people think and feel about homeowner associations. Today, the company provides lifestyle and community association management services to more than 200 of the country’s most successful planned communities.
     
    At CCMC, our purpose is to create experiences that connect people in the neighborhoods where they live and offices where we work. This means putting service first, encouraging engagement and infusing life with fun! No wonder communities across the country have trusted us to transform households into homes, and turn neighbors into friends. No matter where you live, or how much money you make, you should have
    the chance to live in a place that feels like home.

    To learn more, please visit ccmcnet.com.
     
  • chevron_rightWhat is the homeowners association management responsible for?
    Your Board of Directors has hired CCMC to manage the daily administration and operations of your association.
     
    CCMC is responsible for:
    • Hiring and training all association staff members
    • Maintaining the financial records of the association
    • Billing and receiving all member assessments
    • Preparing association financial statements
    • Assisting the Board of Directors in preparing the budget
    • Processing architectural modification requests, if applicable
    • Maintaining all common areas and community amenities
    • Providing community services, as approved by the Board of Directors
    • Enforcing community standards, guidelines, and policies
     
    CCMC is NOT responsible for:
    • Providing maintenance or repairs for your home
    • Representing members in legal proceedings
    • Preparing or filing any tax returns
    • Completing or warranting the developer’s or builder’s construction work
  • chevron_rightWhat does the Community Manager do?
    Community Manager - Perry McLaurin
    pmclaurin@ccmcnet.com

    • Association financials & assessments
    • Review of your exterior improvement requests
    • Community Standards / Violations; reporting or updating on statuses of a letter you may have received
    • Rules and regulations of the Association
    • Maintenance issues in the amenity areas
    • Association operations including the roles and responsibilities of contractors providing services to the community (i.e. pest control, landscaper, etc.)

    To learn more about Perry, visit here.
     
  • chevron_rightWhat does the Lifestyle Director Do?
    Lifestyle Director - Ben Junot
    benjunot@ccmcnet.com

    • Community Events & Programs
    • Rentals of amenity center, pool, playgrounds, and other common spaces
    • New resident move-in information
    • Resident Communications (email, text, social media, etc.)
    • Sponsorships, marketing, and advertising
     
    To learn more about Ben, visit here.
  • chevron_rightWhat holidays will the office be closed?
    CCMC offices observe the following holidays and will be closed on the following holidays, which may also affect the scheduling of Lifestyle Events.
     
    New Year’s Day
    Labor Day
    Christmas Eve
    Memorial Day
    Thanksgiving
    Christmas Day
    July Fourth
    New Year’s Eve
  • chevron_rightWhy do I have to pay assessments (HOA dues?)
    To accomplish the many tasks for which it is responsible, the association must have operating funds for daily maintenance, repairs and administration, as well as adequate replacement reserve funds for major repairs or replacements for common property. In order to obtain these funds, all members within your community are required to pay assessments to the association. The Board of Directors will establish assessment rates each year and adopt the annual budget for your community. The association will notify you of the amount and due date of your specific assessment. If you do not have any information regarding the assessment, please contact Perry McLaurin, Silos Community Manager, at pmclaurin@ccmcnet.com
     
    While we work hard to contain expenses, periodic increases in your assessment may occur to cover the rising costs of operations and maintenance of your community.
    Keeping in mind that assessments are the primary source of income for community associations, we encourage all members to pay them in a timely manner. Members who do not pay their assessments on time may be subject to various monetary penalties and usage restrictions. While this may seem extreme, please remember that your association can operate only if all members pay their assessments when due. That will allow your association to properly administer and maintain your community.

    Your Silos Assessments are currently $725 annually ($181.25 billed quarterly.)
     
    To learn about the ways you can pay your assessments, please visit the Assessments tab under the Resources menu on lifeatsilos.com, or by clicking here.
  • chevron_rightHow do I pay my assessments?
    There are multiple ways to pay your assessments. Please visit the "Assessments" page under the "Resources" tab on the navigation bar on the top of this page, or by clicking here. 

    Please note:  it takes 2-6 weeks for your paperwork to go from your lender to CCMC.  Once CCMC obtains your paperwork, you will be uploaded into the account system and an account number assigned to your household.  

    CCMC will mail reminders a few weeks out from each quarter's payment deadline as a reminder.  Your account number will be listed on the bill.
Pets
  • chevron_rightPets - What are the guidelines?
    Pets are welcome in the community. Please adhere to Bexar County Animal Control Orders. If you have pets, please be considerate by picking up after them and keeping them on a leash when off your property.
     
    • No Owner or Occupant may keep on such Owner’s or Occupant‘s Lot more than four (4) cats and dogs, in the aggregate. 
    • No animal may be allowed to make an unreasonable amount of noise, or to become a nuisance, and no domestic pets will be allowed on the Development Area other than within the residence, or the fenced yard space associated therewith, unless confined to a leash. 
    • The Board may restrict pets to certain areas on the Development Area. 
    • No animal may be stabled, maintained, kept, cared for, or boarded for hire or remuneration on the Development Area, and no kennels or breeding operation will be allowed. 
    • No animal may be allowed to run at large, and all animals must be kept within enclosed areas which must be clean, sanitary, and reasonably free of refuse, insects, and waste at all times. 
    • No pet may be left unattended in front yards, porches or other unenclosed outside areas of the Lot.  All pets must be registered, licensed and inoculated as required by Applicable Law. 
    • All pets not confined to a residence must wear collars with appropriate identification tags and all outdoor cats are required to have a bell on their collar.
    (Development Area Declaration, Section 2.8)
  • chevron_rightCan I have non-traditional pets (chickens, pigs, goats, etc.?)
    A: No.

    Section 2.8 of the Development Area Declaration states:

    "No animals, including pigs, hogs, swing, poultry, fowl, wild animals, horses, cattle, sheep, goats, or any other type of animal not considered to be a domestic household pet within the ordinary meaning and interpretation of such words may be kept, maintained, or cared for on or within the Development Area (as used in this paragraph, the term "domestic household pet" does not include not traditional pets such as pot-bellied pigs, minature horses, chickens, exotic snakes or lizards, ferrets, monkeys or other exotic animals.)  The Board may conclusively determine, in its sole discretion, whether a particular pet is a domestic household pet within the ordinary meaning and interpretation of such words."



     
  • chevron_rightLost Pets / Animal Control - what are the guidelines?
    For all homeowners with pets, we recommend uploading a profile with photos to our pet directory here, so that if found, residents may find their owner more quickly.
     
    For lost/found pets within Silos, we recommend posting on the resident group Facebook page here, as well as checking our pet directory here.

    If you have an issue or concern regarding a wild animal, we recommend contacting the Bexar County Animal Control here.
     
Schools
Utilities