FAQ

*I need more help
*New Residents
  • chevron_rightHome construction and warranty concerns - Whom do I contact?
    If you have an issue or concern with your home construction it is best to put in a ticket on the Lennar resident portal at mylennar.com.  Construction concerns are handled by Lennar and creating a ticket will help establish a paper trail.
  • chevron_rightAmenities - How do I get access? (Updated)
    Homeowners: 
    • Upon fully closing of your home and moving into the community,  you may then reach out to the community Lifestyle Director to request the onboarding schedule and the New Homeowner Form to fill out.  
      • Please include your full name, address, closing date, phone number, email, and that you are a homeowner when reaching out.
    • You will need to attend a mandatory resident onboarding, at which time you will be issued your access cards. Onboarding typically takes an hour and a half.
    • You will need to bring a copy of your closing documents with you to the appointment (the first page of your title, or Closing Disclosure.)
     
    Renters: 
    • Upon fully signing your lease paperwork and moving into the community,  you may then reach out to the community Lifestyle Director to request the onboarding schedule and the New Renter Form to fill out.
      • Please include your full name, address, closing date, phone number, email, and that you are a renter when reaching out to request the schedule.
      • You will need to attend a mandatory resident onboarding, at which time you will be issued your access cards. Onboarding typically takes an hour and a half.
  • chevron_rightTaxes - Do Silos residents pay San Antonio City Tax?
    No. Silos Residents do not pay San Antonio city tax.
  • chevron_rightMailbox Keys - how do I get them?
     
     
    To obtain your mailbox keys, you will need to bring your closing paperwork/proof of address to the post office located at the address below.  
     
    Typically, your mail carrier will deliver your keys to your home once they receive the form.  They may possibly leave it under your doomat, etc., if you are not home.
     
    Please note, it may take up to 4 weeks to receive your mailbox keys, as the locksmiths at the post office are often behind in changing the locks.  This means you may have to physically go to the post office to retrieve your mail for a time.
     
    USPS
    Frank Tejada Post Office
    7411 Barlite, San Antonio, Tx, 78224

     
    Hours: 
    Monday    8AM–5:30PM
    Tuesday    8AM–5:30PM
    Wednesday    8AM–5:30PM
    Thursday    8AM–5:30PM
    Friday    8AM–5:30PM
    Saturday    8AM–1PM
    Sunday    Closed
     
     
    Phone: 
    (800) 275-8777
  • chevron_rightElectric/Gas Provider
    CPS Energy
    (210) 353-2222
     
  • chevron_rightTelephone/Cable/Internet Providers
    AT&T
    (877) 910-0501
     
    Spectrum
    (833) 267-6094
  • chevron_rightWater Provider
    San Antonio Water System
    (210) 704-7297
     
  • chevron_rightTrash and Recycling - How do I get set up for service?
    The Silos Community Association  Board/Silos has an exclusive community contract with Republic for our waste management - no other trash collection agencies are permitted.  Residents will need to contact Republic below for setup.  Residents are responsible for payment directly to Republic.  Waste management for residences are not covered under HOA assessments.

     

    Republic
    210-304-2700
    Email to get set up (recommended method - sometimes setup via phone is unsuccessful) :  SAHOA@republicservices.com
     
    Trash and recycling collection for Silos is on Fridays.
     

     
Amenities
  • chevron_rightAmenities - What does Silos have to offer?
    Amenities at the Silos Farmhouse Amenity Center include:
    • Full-time on-site HOA Management
      • Community Manager
      • Lifestyle Director
      • Community Standards Coordinator
      • Maintenance Associate
    • Gathering Room with Kitchenette available for private rentals
    • Resort-Style Pool
    • 24 Hour Gym
    • Back Porch with rocking chairs, tables and chairs, and vending machine
    • Outdoor Grill available for reservations
    • Fire Table
    • Playground
    • Lawn Games available for residents to use
    For photos of the Farmhouse Amenities can be found here.
  • chevron_rightAmenities - What are the hours? (Updated)
    A: 
    • Lobby doors are open 9AM-5PM Monday-Friday.
      • Resident access cards do not work on Lobby doors.
    • All outdoor areas, including the pool, parking lot, playground, porch, etc. are open 6AM-10PM. 
      • The pool area is currently closed every Thursday for deeper chemical cleanings.
    • Residents should not be at the Farmhouse Amenity Center past 10PM unless they are in the gym. 
      • Use of the outdoor areas between 10PM-6AM may result in loss of amenity privileges for a probationary period.  Remember, outdoor cameras are motion activated!
    • The gym is currently open 24 hours.  Residents are encouraged to park on the gym side of the parking lot, and take the sidewalk around to the back door of the gym for entry.
    • Restrooms:
      • Indoor:  9AM-5PM weekdays
      • Outdoor restrooms at the pool (with use of access card): 
        • 6AM-10PM everyday except for Thursdays when the pool is closed for deep cleaning.
     
  • chevron_rightAmenities - Prohibited Items (Updated)
    The below items are prohibited at the Farmhouse Amenity Center in all areas:
    • Personal speakers without headphones.
    • Pets off leash.
    • Glass items to include, but not limited to:  drink containers, shot glasses, dishware, etc.
    • Smoking/vaping.
      • Smoking/vaping is allowed in the parking lot, with the provision that cigarette butts are picked up and disposed of.
    Additional:
    • Pets are not allowed in the pool area.
    • BBQ grills are not allowed in the pool area.
    • Pool floats are allowed with discretion.  Residents are asked to refrain from using pool floats if the pool is busy/crowded.
  • chevron_rightGym - What are the rules? (Updated)
    The  Farmhouse Gym/Fitness Center is a private facility for Facility Users and their guests only. Personal trainers may be made available to Facility Users at a fee for training purposes and workout coordination. Fitness Center access may be revoked due to misuse of equipment or misconduct or violations of these Fitness Center rules. 
     
    1. All Facility Users should check with their doctor before they engage in a more physically active lifestyle or exercise program. 
     
    2. All Facility Users using the equipment in the Fitness Center do so at their own risk. Facility Users may be restricted from utilizing the Fitness Center or specific equipment in the Fitness Center based on safety considerations, including recommendations of equipment suppliers or manufacturers. 
     
    3. Facility Users should NOT attempt to use or fix any piece of equipment that is not functioning properly. Facility Users shall immediately report any piece of equipment that is not functioning properly to the Management so that it may be evaluated and serviced promptly. 
     
    4. Guests are limited to two (2) per household at a time, and must be accompanied by the homeowner at all times. 
     
    5. No person under the age of sixteen (16) years is permitted inside the Fitness Center.
     
    6. Only proper workout attire and closed-toed athletic footwear is allowed. No bathing suits, bare feet, flipflops, sandals, street clothes, or attire with metal or plastic adornments are allowed. Shirts must be worn at all times that fully cover the torso. 
     
    7. After use, Facility Users must wipe down all equipment in a sanitary fashion and must pick up after themselves. 
     
    8. All electronic devices must be used with headphones. Facility Users are responsible for providing their own headphones to be used with television-equipped cardio equipment. Facility Users should keep all audio to a personal level that is inaudible to other users. 
     
    9. Weightlifting exercises should be performed properly, safely, and under control at all times. Slamming or dropping of weights and equipment is not permitted. 
     
    10. All weights must be re-racked by user. 
     
    11. Any moveable equipment must be returned to its regular location upon completion of use. All Facility Users shall follow the recommendations of equipment manufacturers, including, if applicable, age, weight, and height restrictions. 
     
    12. Fitness Center doors are not to be propped or held open under any circumstance. 
     
    13. Use of the cardiovascular equipment is limited to thirty (30) minutes, except when no other Facility Users are waiting. 
     
    14. All cardiovascular equipment to be returned to zero speed and elevation, if applicable, after use. A treadmill should not be stepped onto or exited off of while the belt is moving. 
     
    15. Facility Users must swipe their Access Key Fob to enter. Only one entry permitted at a time. 
     
    16. Pets are not permitted in the Fitness Center except to the extent a reasonable accommodation has been granted to a disabled individual. 
     
    17. All weights must be kept in the Fitness Center. Dumbbells, weight plates, and handles should be returned to their racks after use. No outside weights may be stored at the Fitness Center. Any moveable equipment must be returned to its regular location upon completion of use. Medicine balls must not be tossed against any walls. 
     
    19. Except for Association sanctioned events or extenuating circumstances, there are no Fitness Center reservations or rentals. The Fitness Center may not be used as part of a facilities rental.
  • chevron_rightPool - How many guests may I bring? (Updated)
    Residents have a limit of 4 guests per household (members of the household plus 4 additional guests.)
    • The 4 guest limit is a safety issue, as that is generally the amount of people you can keep your eye on.
    • The 4 guest limit is also to help keep the pool area from getting too crowded, which can limit enjoyment and also contribute to having to close the pool more frequently for deeper chemical cleanings due to the water getting cloudier faster.
     
  • chevron_rightPool - Can I rent out or have a party in the pool area? (Updated)
    No.
    • The pool area is not available for rent.
    • Residents are limited to 4 guests per household (those living in the house full time, plus 4 additional guests.)
    • Residents are expressly forbidden to use the pool area in any way if they are renting out the Gathering Room. 
      • If residents or guests are renting the Gathering Room and accessing the pool area, it will result in automatic loss of the rental deposit and the potential of loss of amenities privileges for a probationary period.
     
  • chevron_rightPool - What are the hours? (Updated)
    • Currently all outdoor areas are 6AM-10PM year-round, which include the parking lot, the pool, the playground, and the porch. 
    • The pool is currently closed on Thursdays from 6AM-10PM for deeper chemical cleanings.
  • chevron_rightGrill - How do I reserve it?
    A:  The grill can be reserved on the Grill tab found under the Lifestyle Menu of LifeAtSilos.com
  • chevron_rightGathering Room - How do I reserve it for a party rental? (Updated)
    Gathering Room rental information, availability spreadsheet, and the rental request form can be found on the Party Rentals tab at LifeAtSilos.com.
     
    For any rental questions not answered on the Party Rentals page, please contact the Lifestyle Director.
  • chevron_rightGathering room - When can I use it? (Updated)
    • Residents have access to use the Gathering Room during official business hours, Monday-Friday from 9AM-5PM.
    • The back door to the Gathering Room is only manually unlocked if there is an official HOA event, or programmed to unlock during a Party Rental.
    • Residents are free to use the Gathering Room for everyday use during business hours so long as the room has not been reserved.
    • Residents wanting to conduct a meeting or party gathering would need to reserve the room via the Party Rentals page.
    • Gathering Room amenities include:
      • Free wifi
      • Board Games, coloring books, & crayons
      • Ice machine (not available after-hours or during party rentals)
Communications
  • chevron_rightNewsletter - How do I receive the Silos Scoop? (Updated)
    The Silos Scoop Community Newsletter is our  publication for residents only.  If you are not receiving the newsletter, please contact the Lifestyle Director

    *All submissions will be verified.  Submissions with incomplete information will not be accepted and added to the Silos Scoop distribution list.
  • chevron_rightSocial Media - Is Silos on Social Media? (Updated)
    A:  Yes!  The official Silos Community Association Facebook page can be found at Facebook.com/LifeAtSilos.  
    • The Facebook page is intended for relevant updates on upcoming public events, sharing pictures from past private resident events, and occasionally updating residents on relevant community information. 

    • The Silos Scoop Community Newsletter is always the go-to source for accurate resident event and HOA updates. 
    • As the Association does not recognize Facebook as an official communication channel, nor does the Association use Facebook Messenger, we ask that if residents have community questions or concerns to please contact the appropriate staff member directly via email. 
Community Safety
  • chevron_rightCrime & Suspicious Activities - What are the HOA policies? (Updated)
    • It is not the duty nor the responsibility of the HOA, staff, the Declarant, Board, or individual residents to provide safety and security measures for the community.
    • The streets in Silos are public streets, and thus the HOA does not have jurisdiction over street concerns beyond the scope of items that violate the community covenants.
    • Per the above and at the advice of our legal council, the HOA would not be able to provide private security patrols for the streets, which would put the HOA at risk of legal liabilities should an accident or incident occur.
     
  • chevron_rightCrime & Suspicious Activities - What do I do if I witness something? (Updated)
    If you see suspicious activity or witness a crime, law enforcement generally recommends:
    • Do not take matters into your own hands. Observe, document as many details as you can, and report suspicious activity or crimes directly to law enforcement.
    • Above all, if you see suspicious activity or witness a crime, for your safety and protection, do NOT engage with the individuals involved and please contact the Bexar County Sheriff's Office to report your concerns as soon as possible, while details are fresh.
      • BCSO can be contacted at 210-335-6010 for non-emergency situations or to report suspicious activities, thefts, or crimes.
      • Dial 911 for emergency situations.
      • Per the Bexar County Sheriff's office, if reports are not officially submitted for crimes or suspicious activity, it is harder to justify sending units out to patrol the community with no recorded evidence of crimes or suspicious activity.
  • chevron_rightNeighborhood Watch - What are the policies? (Updated)
    Neighborhood Watch - Resident Involvement
    • Residents are free to organize and self-fund a neighborhood watch style group on their own, independent of the HOA and its official resources.
    • Any independent resident-ran neighborhood watch style groups or entities that may be operating within the community at Silos:
      • Are unofficial, and are not in any way involved with or the responsibility of the HOA, management staff, the Declarant Board, or the Declarant.
      • Are unable to use any official HOA resources to promote their actions or intentions; including, but not limited to:  HOA funds, facilities, distribution of materials, promotion of meetings or gatherings, social media, etc.
      • Are operating of their own accord, and are individually responsible for their own actions, entities, materials, personal safety, property, and funds.
      • Are responsible for their own legal liabilities if a lawsuit would to occur for any reason; including, but not limited to: cases involving accidents, injuries, libel, slander, damages to property, etc. 
     
     
    Neighborhood Watch - HOA Involvement
    • The HOA's duty is to protect and govern the association as an entity and enforce the covenants, rules, and guidelines of the community.  It is not the HOA's duty to provide safety and security for residents, the community as a whole, and their individual properties. 
    • The HOA as an entity, management staff, and the Declarant Board cannot be involved in any official or seemingly official capacity with a neighborhood watch style program or group, including, but not limited to:  attending or hosting neighborhood watch meetings, use of HOA funds, the hiring of security patrols, providing space for meetings on HOA property, posting or distribution of any materials, and social media distribution or display.
    • If the HOA were to be involved in any official or seemingly official standpoint, it would put the HOA at risk for any potential legal liabilities if a lawsuit would to occur for any reason; including, but not limited to: cases involving accidents, injuries, libel, slander, damages to property, etc. 
    • Social media - it is the HOA's policy to not post, approve, or display the posting of any submissions, comments, videos, pictures, etc., regarding any specific safety or security incidents, crimes, suspicious activity, accusations, etc., on any official HOA social media outlets including, but not limited to:  Facebook pages, Facebook groups, Instagram, Twitter, etc. 
     
     
Community Standards, Covenants, and Rules
  • chevron_rightCommunity Standards - I have a question not answered below. Who can help? (Updated)
    For community standards or exterior improvements questions or concerns not answered on the Frequently Asked Questions Page or in the covenants contained in the Document Library, please reach out to the Community Standards Coordinator.
     
    Please remember, resident communication is important to management, and staff is always glad to help whenever possible.  Please be respectful with correspondence should you have a question or concern so that we can best assist you.
  • chevron_rightWhat are the policies for sprinklers/watering my lawn?
    Residents should always refer to SAWS.org to find out current watering restrictions and policies.
     
     
  • chevron_rightViolations - What happens if I get one, and how much are they? (Updated)
    Violation Process:
     
    Courtesy notices: 
    • In the event of a violation, typically a courtesy notice will first be sent via email to the email address we have on file. 
    • The HOA is not required to send courtesy notices, but typically will do so as a first effort to reach out to a resident about a violation, to give them an opportunity to correct it before formal action is taken.
      • Renters:  Make sure the HOA has your current email address on file so that you can receive courtesy notices, to avoid them going to your landlord first.
    Formal Violations:
    • A notice will be sent through the mail to the mailing address the HOA has listed on file. 
    • A notice will be sent to the homeowner, typically with a cure period to have a chance to correct the offense. 
    • If violations are NOT cured within the period given, the homeowner will incur a violation fine.
    • If the violation IS corrected within the cure period, the attached fine will be removed.
    • If a resident has a repeat violation within 60 days, or has not corrected the violation within the cure period, the violation will advance to the next stage and another fine will be incurred.
    • Residents are responsible for staying current on amounts owed for their accounts.
    • The HOA is not responsible for violations lost in the mail/not received.
    Violation Cost:
     
    The current Silos Violation Fine Schedule can be found at the link below and in the Document Library.

    SILOS - VIOLATION FINE SCHEDULE


  • chevron_rightExterior Improvements - Do I need to get permission from the HOA? (Updated)
    Additions, modifications, and changes to the exterior of your home and property require review and approval by the Architectural Reviewer prior to the work being done or addition being installed. Common projects include; shed installation, changes in landscaping, fence replacement or extension, swimming pool installation, and patio or deck installation.
     
    Major projects such as the installation of a patio or pool will require a deposit, while minor projects such as painting or landscaping will only require you submit the application for approval, but no fee will be required.
     
     
    How to submit a plan to the Architectural Review:
     
    Step One: Download the Design Review Form from the Document Library.

    Step Two: Submit the completed Design Review Form along with the information and details of your project to the Community Standards Coordinator and mail any payments, if applicable, to the address listed on the application. You may also drop off both the application and the payment at the Farmhouse Amenity Center.
     
    Be sure to include the details of your project request, including but not limited to:
    • Survey plat map showing the proposed location of your project.
    • Dimensions and Elevations.
    • Description of Materials to be Used.
    • Color information (if applicable - brand and color name or number.)

    Step Three: The Design Review Board shall have up to 30 days to review and respond to any completed submittals. Approval or Denial letter shall be mailed to the Homeowner.
     
    Step Four: After approval, work must be completed within 12 months from the date of the approval. When work is complete, please send your Community Manager an email reporting the completion of the project to be issued back your deposit payment.
     
    Please Note: If the approved work is not completed within 12 months, another Design Review Application must be submitted and approved.
  • chevron_rightExterior Improvements - What are some examples of what needs to be approved first?
    Examples of exterior improvements (front or back yard) that require Board approval include, but are not limited to:
    • Exterior paint changes
    • Fences and deck stains
    • Mounted security cameras (not including doorbell cams.)
    • Floodlights
    • Satellite dishes
    • Solar panels
    • Fence extensions
    • Concrete work:  sidewalks, driveway extensions, patio extensions, etc.
    • Sheds
    • Decks
    • Stepping stones
    • Permanent basketball goals
    • Patio covers
    • Gutters
    • Window screens
    • Storm doors
    • Flowerbeds:  adding borders, changing the shape of an existing bed, or adding new ones.  Changing the foliage within an existing flowerbed does not require approval.
    • Trees - adding, removing, or moving
    • Pools
    • Trampolines
    • Playscapes
    • Pergolas
    • Gazebos
    • Patio extensions
    • Home additions
    • Outdoor kitchen
    • Replacing the materials in corner lot sidewalk cutouts
    • Awnings/coverings/shade structures
    • Xeriscaping/zeroscaping
    • Artificial Turf
    • Trash corrals/trash hideaways
    • Exterior water softeners/covers
    • Vertical flagpoles
    • Permanent basketball goals
    • Electrical box coverings
    If you have a question on exterior modifications improvements not listed above, please reach out to Casey Grothues, Community Standards Coordinator, at agrothues@ccmcnet.com
     
     
     
     
  • chevron_rightExterior Improvements - How do I get them approved?
    Pre-Application/Planning Ahead:
     
    If you are working with any vendors for your project (concrete, fence, security camera installs, satellite dishes, solar panels, construction, gutters, etc.,) make sure to let the vendor know you will not be able to schedule the start of the work until you receive confirmation from the Board that your application has been fully approved.
     
    Any exterior modifications work that has been completed by a resident without a completed and Board-approved application is subject to removal or changes to be made at the homeowner's expense.

    Step 1:
     
    • Download the Design Review Application from the Document Library on LifeAtSilos.com.
      • Be sure to include as much detail as possible - type of materials to be used, dimensions, paint or stain shades, sizing, distance from fence/house, etc.  The more thorough the details, the easier it may be and less time it may take to approve the application.
    Step 2:
    • Make a copy of your plat map and mark it with the proposed changes.
      • The plat map is typically included in your closing documents.
      • Renters will need to obtain a copy from their landlord.
      • Applications will NOT be accepted without a copy of the plat map (even for items like gutters or security cameras.)
    Step 3:
     
    • Submit the completed Design Review Application along with the copy of the plat map to Casey Grothues, Community Standards Coordinator, at agrothues@ccmcnet.com .
     
    Step 4 (if needed):
    • Submit check or money order for Design Review Application fees (if applicable to your project.)
    • Please make sure your check or money order includes:
      • Resident first and last name
      • Current address
      • "Design Review Fee" in the notes
      • Please make sure to sign the FRONT of the check or money order.  The HOA is unable to cash a check or money order that has already been endorsed on the back, and a new check will need to be submitted.
     
    Applications and checks may be dropped off in person at the Farmhouse Amenity Center in the drop box located outside the front lobby doors 24/7.
     
  • chevron_rightExterior Improvements - How long do applications take?
    • The Architectural Review Committee has 30 days to review, complete, and decide on submitted applications (approved, denied, or approved w/conditions.) 
    • Applications have an average 7-14 day turnaround. 
    • Residents have a year to perform the requested work once an application is approved.
    • If an application has expired and the resident has not completed the work, they will need to resubmit another application and pay any applicable fees for the project to continue.
  • chevron_rightTrash and Recycling - What are the storage guidelines?
    Storage
    • The only acceptable places to store trash cans are in the garage, behind the fence, or in an HOA-approved trash corral.
    • Trash cans can not be stored on the side or front of the house, hidden behind air conditioning units, etc.
    • Article 2.4 of the Development Area Declaration states:
      Trash containers and recycling bins must be stored in one of the following locations:  (1) inside the garage of the residence; or (ii) behind or on the side of a residence in such a manner that the trash container and recycling bin is not visible from any street, alley, or adjacent residence, e.g. behind a privacy fence or appropriate screening.  The Silos Reviewer will have the right to specify additional locations in which trash containers or recycling bins must be stored
    When are cans allowed to be out?
    • Trash cans can be placed to the curb after 5PM on Thursdays.  Cans that are out before 5PM are at risk of receiving a violation notice and fines.
    • Trash cans must be brought in Friday after pickup.  Cans that are visible anytime between Saturdays and Thursday at 5PM are subject to receiving a violation notice and fines.
    Trash Corrals and Fence Extensions:
    • Residents can fill out the Design Review Application (located in the Document Library,) to apply to either:
      • Extend their fence to include extra space for the trash cans
      • Build a trash corral that matches the existing fence
        • A document highlighting examples of acceptable styles of trash corrals may be viewed in the Document Library here.
        • Trash corrals must first be approved by filling out the Design Review Form.  No work or installation should begin without approval from the Design Review Board.
        • Trash corrals must start no closer than 5 feet back from the front exterior of the home.
        • Trash corrals must match the same 6 foot height, stain, and materials as the fencing of the home.
        • Trash cans must be covered on all sides and may not be visible from the street or neighbor's view (at street level.)
        • Pre-made store-bought trash corrals are not accepted by the Review Board, as they must be made to look the same as the existing fence.


  • chevron_rightNeighbors - Complaints and concerns
    For neighbor-to-neighbor concerns and complaints, the course of action needed depends on the situation.
    • In general, residents are always encouraged to handle disputes among one another in a friendly, calm, and courteous manner.  Remember, these are your neighbors, and it's always better to be able to get along from now into the future.  You never know how long you might have to coexist!
    • Would the issue be a civil matter?  (Example:  the neighbor's dog chewed through the shared fence.)
      • Civil matters such as these are to be worked out between the residents, and not something the HOA would handle or be involved in.
    • Is the concern about something that breaks Silos' community covenants?
      • If so, please reach out to the Community Standards Coordinator for help.  You will need to be able to provide the address of the offending resident so that staff can reach out to them.
      • Please note:  Staff is under no obligation to give follow-up details of their correspondence with a resident concerning a violation for another neighbor, as at that point is it between the neighbor with the violation and the HOA.
    • Is it a concern that involves one of the below topics? If so, call Bexar County Sheriff's office at (210) 335-6000 for non-emergencies, and 911 for emergency situations. 
      • A law being broken/crime/suspicious activity
      • An excessive noise disturbance
      • Parking violation
      • Something the authorities would handle
      • An emergency
     
  • chevron_rightParking - What are the guidelines?
    • Street parking is allowed at Silos.
    • To promote safety and to minimize inconvenience, please utilize your driveway and garage for parking.
    • You should never park in a designated fire lane,  block access to any common areas, block another resident's driveway, or block any street traffic signage.
    • Disabled or unregistered vehicles may not be parked or stored within Silos. For the safety of all, please abide by all posted speed limits and traffic signs within the community.
    • Per the covenants, large vehicles such as trailers, oversize utility/work vehicles, recreational vehicles, etc. are not allowed.
    • If you notice a traffic violation, please call the Bexar County Sherriff's office non-emergency dispatch at 210-335-6000.
    • If you notice a covenant violation, please reach out to the Community Manager.
    • For full parking restrictions, please view the Development Area Declaration.
  • chevron_rightGolf Carts - Are they allowed?
    A:  Yes, with restrictions:
     
    A Golf Cart is a motor vehicle designed by the manufacturer primarily for use on a golf course. TxDMV does not title and register Golf Carts, but Golf Carts are eligible to receive a Golf Cart license plate. You may obtain a Golf Cart license plate from your county tax assessor-collector’s office.
     
    Golf Carts with a Golf Cart license plate may be operated on roads in the following situations:
    • in a master planned community with a uniform set of restrictive covenants and a county or municipality approved plat;
    • on a public or private beach that is open to vehicular traffic;
    • on a highway with a posted speed limit of 35 mph, during the daytime and not more than two miles from the location where it is usually parked for transportation to and from a golf course; or
    • to cross intersections, including an intersection with a highway that has a posted speed limit of more than 35 mph.
    • Golf Carts must have the following minimum equipment: headlamps, tail lamps, reflectors, parking brake and mirrors.
    Additionally, cities or certain counties may authorize operation of Golf Carts on roads within the boundaries of the city or within unincorporated areas of certain counties.

    The Golf Cart must display a Golf Cart license plate when operated on roads authorized by the city or county. Operation may be authorized only on roads with a speed limit of 35 mph or less.

    If operated on the roads at a speed of 25 mph or less, a Golf Cart is required to display a slow-moving vehicle emblem.

    Golf cart operators must follow all street driving safety laws.

    For more information, please see here.
  • chevron_rightFireworks - Are they allowed?
    A:  Yes, but with restrictions.  Please visit the Document Library to view the SUPPLEMENT TO COMMUNITY MANUAL - HOLIDAY LIGHTS AND FIREWORKS POLICIES to learn about what fireworks are and aren't allowed, approved times for popping them, and what the fines are for violating the restrictions.
  • chevron_rightGarage Sales - What Are The Policies?
    • Residents do not need permission to conduct a garage sale.
    • Residents do not need a permit from Bexar County to conduct a garage sale.
    • All signage must be taken down immediately after the sale, and is forbidden from being posted at any time on street signs, light poles, mailboxes, common areas, etc.
    • The HOA organizes Community-Wide Garage Sales a few times a year, typically in the Spring, Summer, and Fall.
      • Information and sign-ups for Community-Wide Garage Sales are typically advertised in the weekly newsletter 3-4 weeks out, and advertised on the Garage Sale Page .
  • chevron_rightSignage - What are the policies?
    2.11 Signs. Unless otherwise permitted by Applicable Law, no sign of any kind may
    be displayed to the public view on any Lot without the prior written approval of the Silos
    Reviewer, except for:
     
    2.11.2 Security Signs. One small security service sign per Lot, provided that the
    sign has a maximum face area of two (2) square feet and is located no more than five (5) feet
    from the front elevation of the principal residence constructed upon the Lot;
     
    2.11.5 Sale or Rental Signs. One (1) temporary "For Sale" or "For Lease" sign
    per Lot, provided that the sign will be limited to: (i) a maximum face area of five (5) square feet
    on each visible side and, if free standing, is mounted on a single or frame post; (ii) an overall
    height of the sign from finished grade at the spot where the sign is located may not exceed four
    feet (4'); and (iii) the sign must be removed within two (2) business days following the sale or
    lease of the Lot;
     
    2.11.6 Political Signs. Political signs may be erected provided the sign: (i) is
    erected no earlier than the 90th day before the date of the election to which the sign relates; (ii) is
    removed no later than the 10th day after the date of the election to which the sign relates; and
    (iii) is ground-mounted. Only one sign may be erected for each candidate or ballot item. In
    addition, signs which include any of the components or characteristics described in Section
    202.009(c) of the Texas Property Code are prohibited;
     
    2.11.7 No Soliciting Signs. A "no soliciting" sign near or on the front door to the
    principal residence constructed upon the Lot, provided, that the sign may not exceed twenty five
    (25) square inches.
     
  • chevron_rightSolicitors - Are they allowed in the community?
    A:  There are currently no rules in place either from the Association or Bexar County that deny solicitors the right to go door-to-door. 
     
    Per the Development Area Declaration:
    2.11.7 No Soliciting Signs.  A "no soliciting" sign near or on the front door to the principal residence constructed upon the Lot, provided, that the sign may not exceed twenty five (25) square inches.
     
    If residents would like a free HOA-approved printout to laminate and display, visit the Document Library.

    We encourage residents to mention our Lifestyle Program Advertising & Sponsorships to any businesses going door to door, so that way they can speak to everyone in the community all at once.
  • chevron_rightCarports - Are they allowed?
    A:  No. 
     
    Carports are not an approved structural addition per the Design Review Board.
  • chevron_rightFences - What are the staining policies?
    Fence staining is allowed, with restrictions.
     
    Please see the Fence Stain Guide in the Document Library for pre-approved fence stains.
     
    Any stains outside of the pre-approved list will need to be approved  by the Board with a Design Review Application.  Samples of proposed colors should be provided on a small piece of cedar.
     
  • chevron_rightTrash Corrals - What are the guidelines?
    Trash corrals are allowed with  restrictions.
    • Trash corrals must first be approved by filling out the Design Review Application, found in the Document Library.  No work or installation should begin without approval from the Design Review Board.
    • Trash corrals must start no closer than 5 feet back from the front exterior of the home.
    • Trash corrals must match the same 6 foot height, stain, and materials as the fencing of the home.
    • Trash cans must be covered on all sides and may not be visible from the street or neighbor's view (at street level.)
    • Pre-made store-bought trash corrals are not accepted by the Review Board, as they must be made to look the same as the existing fence.

    Examples of acceptable trash corral designs may be found in the Document Library by clicking here.
  • chevron_rightSatellite Dishes - Can I have one?
    Without prior approval, the only permitted locations for a satellite dish or antennae are: 
     
    A – attached to the back of the principal single –family residence, with no part of the Permitted dish or antennae any higher than the lowest point of the roofline and screened from view of adjacent Lots and the street.
     
    B – attached to the side of the principal single-family residence, with no part of the Permitted dish or antennae any higher than the lowest point of the roofline and screened from view of adjacent Lots and the street. (Development Area Declaration, Section 2.10) Simply put, place it on the rear half of the home.  If it is in the front, you will kindly be asked to have it moved or you would need to submit an application for review.
  • chevron_rightHoliday Decorations - What are the guidelines?
    Yes, but with restrictions.  Please visit the Document Library to view the SUPPLEMENT TO COMMUNITY MANUAL - HOLIDAY LIGHTS AND FIREWORKS POLICIES to learn about the restrictions on holiday decorations.
  • chevron_rightCorner Lots - What are residents responsible for?
    Residents living on corner lots are responsible for maintaining:
    • The grass between the fence and the street for the length of the resident's property line.
    • Mailbox areas - if a mailbox is on the side of a resident's house, they are responsible for maintaining the area around it.
    • Corner cut-outs in the sidewalk where two sidewalks meet (may include mulch, rocks, gravel, etc.)
      • These will need to be clean, maintained, and free of weeds, trash, etc.
      • If you would like to change the materials in the corner cutout or make improvements to it, you will need to fill out the Design Review Application in the Document Library to get the work approved.
  • chevron_rightNoise Disturbances - What are the guidelines?
    • Social gatherings for you and your guests are welcomed and encouraged, so long as they are reasonable in nature and not providing an unreasonable nuisance or disturbance to other residents.
    • Please be aware of your neighbors and contain any noise or behaviors that may become objectionable to them.
    • If you experience an unreasonable noise disturbance, it is recommended that residents try to resolve issues privately and peacefully.
    • If a peaceful resolution about a noise disturbance is not possible, please contact the Bexar County Sheriff's Office non-emergency line at (210) 335-6000 per the guidelines below.
    • After-hours personnel cannot assist you with disturbances.
    Bexar County Noise  Guidelines:
    • There is no ordinance or specifically outlined law about a noise curfew in Bexar County outside of a city limits. This does not preclude a noise violation covered under Disorderly Conduct Chapter 42 of the Texas Penal Code.
    • Outside the city limits in Bexar County is similar to any county where a Texas Noise Nuisance would be covered by the state disorderly conduct statute. City ordinances apply within their own particular city limits only.
    •  
      The Disorderly Conduct offense of noise covers unreasonable noise, not including a sport shooting range (defined in Local Govt Code 250.001), in or near a private residence that he or she has no right to occupy.
    • Important Note: Noise is presumed to be unreasonable if it exceeds 85 decibels after the person making the noise receives notice from a magistrate or peace officer that the noise is public nuisance.
    •  
       
      Noise is defined in Texas caselaw to be loud, confused, or senseless outcry, or a sound noticeably loud, harsh, or discordant. That definition can include music.
  • chevron_rightRental Properties - What are the policies?
    • Property owners renting their properties within Silos are ultimately responsible and liable for their properties, tenants, and their actions, including all violations and fines incurred by the tenants.
    • Rentals cannot be less than 6 months.
    • Short term online rentals like AirBNB or VRBO are not allowed and are subject to violation notices and fines.  HOA Staff does frequently check short term rental websites to search for potential violations.
    • Rental contracts will need to be sent to the HOA to be kept on file.
    • Property owners for a rental surrender their amenity use privileges over to the renters.
    • Any residents living within the community, including renters, are required to follow all community covenants, rules, and guidelines, and are subject to violations and fines.
  • chevron_rightHome Businesses - What are the policies?
    If your business has no employees, advertising or signs, is not open to the public, and is not hazardous, offensive, a nuisance, or a threat to community security, then you are welcome to operate your business from your home.  (Essentially, it cannot be outwardly evident that you are running a business from your home.)
  • chevron_rightAbandoned Vehicles - what is the protocol?
    • As the streets within Silos are public, the HOA is not responsible and has no jurisdiction for maintaining the streets, including abandoned/stolen vehicles.
    • As the HOA has no jurisdiction on the streets in Silos beyond the scope of concerns that violate community covenants, the HOA is not able to have vehicles towed off of Silos streets, as this could potentially lead to costly lawsuits.
    •  
      If you encounter what you suspect is an abandoned or stolen vehicle:
      • Make every attempt to make sure it does not belong to a neighbor.
      • Call the Bexar County Sheriff's office at (210) 335-6000 (Non-Emergency).
      • Please note, the Sheriff's office will typically only tow a vehicle if the Registration tags are expired, it is reported stolen, or the vehicle is parked in violation of local or state laws.
     
  • chevron_rightStreet Concerns - Street Repairs, Street Signage, Speed Limits, Street Drainage, Etc.
    As Silos is not a gated community, the streets in Silos are public streets.
     
    Regarding the streets, the HOA only has control and jurisdiction over items that go against the community's covenants.
     
    The HOA does NOT manage, have jurisdiction or control over:
    • Street repairs
    • Street lights
    • Street closures
    • Speed limits
    • Street signage
    • Street drainage
    Currently, the Declarant (Lennar, the community's Developer,) still has control over the streets until control of the HOA Board is turned over to the homeowners.   Once control of the HOA Board is turned over to the homeowners, Lennar will also turn over control of the streets to Bexar County, at which the above items would be the county's responsibility.
     
    While the HOA does not manage, repair, or have control over the above subjects, during the time period that the Declarant is still responsible for maintaining the streets, residents can reach out to the Community Manager to let the Board know of any issues or concerns.
  • chevron_rightLemonade Stands / Bake Sales - Can I have one?
    Yes!
    • Permission is not needed.
    • Make sure the stand is contained in your yard, and any and all temporary signage is picked up once it's over. 
    • Flyers are not permitted to be posted anywhere in the community, including street signs, mailboxes, at the Farmhouse Amenity Center, etc.
     
    Happy selling!
  • chevron_rightBulky/Brush Trash Items - How do I get them picked up?
    For bulky/brush items, residents will need to reach out to Republic directly to schedule an individual pickup.
     
    ***Please alert the Silos Community Standards Coordinator when scheduling a bulk pickup, to avoid getting a possible violation notice for unsightly articles.***
     
    Republic does provide two  community-wide bulky/brush pickups for free each year, usually  in the Spring and Fall.   
     
    Republic typically lets staff know about a month out from the bulky/brush pickup week, and pickup dates and information are then published in the next weekly newsletter continuing up to the pickup date.
     
    Republic
    210-304-2700
    Email:  SAHOA@republicservices.com
    Website:  Republic Services Recycling and Waste Solutions
Emergency Services
Events
  • chevron_rightWhy do I have to RSVP for Community Events?
    The goal for RSVP'ing for these events serves several purposes, such as accurate food & beverage costs, licensing costs for movie events, and insuring we have the correct amount of supplies needed, etc. We want to be sure we're doing the best we can to be savvy with Lifestyle funds where applicable, and in turn apply the lifestyle budget towards maximizing each event to their full potential.
  • chevron_rightHow do I RSVP for events?
    For each event or activity that requires an RSVP, there will be a link at the bottom of the event description in the Silos Scoop newsletter that says "Click here to RSVP." We will also include a clickable link to RSVP in our Facebook Group event descriptions, and in the event descriptions here on the Silos Homeowner's Association Website.
  • chevron_rightWhat if there is no RSVP link for an event?
    If there is no RSVP button or link included in the event description, feel free to attend at your leisure!
  • chevron_rightI RSVP'D but now can't make it - what do I do?
    Can't make it after all? Please let the Lifestyle Director know within 24 hours of the event so that any adjustments can be made if needed (some events may be limited on space.)
     
     
  • chevron_rightI forgot to RSVP or my plans changed, and now I'd like to attend - what do I do?
    No worries! We'd still love for you to attend. Please send an email to benjunot@ccmcnet.com to let us know as soon as possible.  Please not, RSVP'ing the day of may not get a reply, as it is possible we're setting up for the event and may be unable to respond.
  • chevron_rightDo I have to mark my whole family as attending, or just myself?
    Please RSVP for each family member attending, especially if food will be served.

    If an infant will not need their own separate dish for food events, no need to mark them.

    For events such as Craft Time!, please indicate the number of people who will ba participating, so that we can have an accurate supply count.

    Please make sure to communicate with members of your household to ensure that you aren't double-RSVP'ing.
  • chevron_rightCan I bring additional guests/visiting family members to Lifestyle Events?
    Visiting family members or guests are more than welcome to join you in attendance at our Lifestyle Events, with the exception of HOA or New Homeowner Orientation meetings.
     
    For poolside events, residents are limited to 4 additional guests per household, as per our covenants.

    For food events, please check with the Lifestyle Director on the number of additional family members/guests attending before making an RSVP.  While we welcome guests and family members at our events, the number of additional guests for food events can greatly affect costs, supplies, or production, or availability of the food.

    We do ask that if the event requires an RSVP that you please add your guests to your count as well, and let us know at benjunot@ccmcnet.com.
     
  • chevron_rightAre the facilities available for rent?
    Yes!  Please visit the Party Rentals page for more details and to fill out the rental request form.
  • chevron_rightWho do I contact if I have a Lifestyle Event question not listed here?
    If you have any other questions related to the RSVP process, please reach out to your Lifestyle Director, Ben Junot, at benjunot@ccmcnet.com.
Homeowner's Association
  • chevron_rightHOA - Who provides the community management?
    CCMC proudly provides community management services to the Silos Community. For 45 years, CCMC has been in the business of transforming the way people think and feel about homeowner associations. Today, the company provides lifestyle and community association management services to more than 200 of the country’s most successful planned communities.
     
    At CCMC, our purpose is to create experiences that connect people in the neighborhoods where they live and offices where we work. This means putting service first, encouraging engagement and infusing life with fun! No wonder communities across the country have trusted us to transform households into homes, and turn neighbors into friends. No matter where you live, or how much money you make, you should have
    the chance to live in a place that feels like home.

    To learn more about CCMC, please visit ccmcnet.com.
     
    To learn more about the HOA Staff, visit the Community Management Page.
     
  • chevron_rightHOA - What are they responsible for?
    Your Board of Directors has hired CCMC to manage the daily administration and operations of your association.
     
    CCMC is responsible for:
    • Hiring and training all association staff members
    • Maintaining the financial records of the association
    • Billing and receiving all member assessments
    • Preparing association financial statements
    • Assisting the Board of Directors in preparing the budget
    • Processing architectural modification requests, if applicable
    • Maintaining all common areas and community amenities
    • Providing community services, as approved by the Board of Directors
    • Enforcing community standards, guidelines, and policies
  • chevron_rightHOA - What are they NOT responsible for?
    CCMC/The HOA team is NOT responsible for:
    • Providing maintenance or repairs for your home
    • Representing members in legal proceedings
    • Preparing or filing any tax returns
    • Completing or warranting the developer’s or builder’s construction work
    • Resolving neighbor to neighbor disputes
    • Community safety and security
    • Repairs/maintenance of streets, as streets within Silos are public.   
      • Potholes
      • Street signs/speed limit signs
      • Street lights
      • Abandoned vehicles
      • Silos streets are currently under developer control, until they are turned over to Bexar County. If you would like repairs/maintenance on the above items, please contact the Community Manager so that they can reach out to the Board of Directors for Assistance.
  • chevron_rightHOA - What does the management staff do?
    To learn about Association staff and their respective duties, please visit the Community Management Page.
  • chevron_rightHOA - what holidays will the office be closed?
    CCMC offices observe the following holidays and will be closed on the following holidays, which may also affect the scheduling of Lifestyle Events.
     
    New Year’s Day
    Labor Day
    Christmas Eve
    Memorial Day
    Thanksgiving
    Christmas Day
    July Fourth
    New Year’s Eve
  • chevron_rightAssessments - Why do I have to pay HOA dues?
    To accomplish the many tasks for which it is responsible, the association must have operating funds for daily maintenance, repairs and administration, as well as adequate replacement reserve funds for major repairs or replacements for common property. In order to obtain these funds, all members within your community are required to pay assessments to the association (commonly known as HOA dues.) The Board of Directors will establish assessment rates each year and adopt the annual budget for your community. The association will notify you of the amount and due date of your specific assessment. If you do not have any information regarding the assessment, please contact Perry McLaurin, Silos Community Manager, at pmclaurin@ccmcnet.com
     
    While we work hard to contain expenses, periodic increases in your assessment may occur to cover the rising costs of operations and maintenance of your community.
     
    Keeping in mind that assessments are the primary source of income for community associations, we encourage all members to pay them in a timely manner. Members who do not pay their assessments on time may be subject to various monetary penalties and usage restrictions. While this may seem extreme, please remember that your association can operate only if all members pay their assessments when due. That will allow your association to properly administer and maintain your community.

    Your Silos Assessments are currently $725 annually ($181.25 billed quarterly.)
     
    To learn about the ways you can pay your assessments, please visit the Assessments tab under the Resources menu on lifeatsilos.com, or by clicking here.
     
     
  • chevron_rightAssessments - What do they pay for?
    • Homeowner Assessments provide the financial source of income to keep the Homeowners Association operations running smoothly. Community financials are budgeted by the HOA management and approved by the governing Board.

    • Yearly budgets and monthly financial reports are posted regularly for residents on the Financials page (resident login required.)
      • If there is a financial report that has not been posted yet, or you have a question about financials, please reach out to the Community Manager for help.
    • Assessments are spent on (but not limited to) the following:
      • Amenities Operations:
        • Cleaning vendors
        • Pool vendors
        • Equipment vendors
        • Maintenance
        • Electric
        • Water
        • Gas
        • Internet
        • Phone
        • Security
        • Furnishings
        • Emergency operations
        • Common area music subscription
      • Landscaping throughout common areas within the community
      • Lifestyle Event budget
      • Insurance
      • Legal counsel and legal fees
      • Postage
      • Management operation fees and staff salaries
  • chevron_rightAssessments - When are they due?
    Assessment payments are billed quarterly and are currently due January 1, April 1, July 1, and October 1.
     
    Full detailed information on assessments processes and instructions can be found by visiting the Assessments page under the Resources tab.
  • chevron_rightAssessments - How can I pay them?
    Ways to Pay:
    • There are multiple ways to pay your assessments, including:
      • Debit/credit card online (bank processing fee applies)
        • HOA staff does NOT have the ability to run a debit or credit card
      • Drop off a check or money order in person (free)
      • Mail in a check or a money order (free)
      • Direct debit (free)
      • Cash is NOT accepted as a form of payment
    • Please visit the Assessments page under the Resources tab on the navigation bar for:
      • Current cost of assessments
      • Assessments Schedule
      • Instructions for ways to pay
      • Assessments help
    • CCMC will physically mail reminders a few weeks out from each quarter's payment deadline as a reminder.  Your account number will be listed on the bill.
    • Assessments reminders will typically be published in the Silos Scoop Community Newsletter a few weeks prior to the due date, and most often a separate e-blast will be sent out as a backup reminder.
     
    New Homeowners:
    • Please note, it typically takes 2-6 weeks for your paperwork to go from your lender to CCMC, and for your information to be input into CCMC's system. 
      • Once CCMC obtains your paperwork and you are uploaded into the account system, an account number will then be assigned to your household for you to make payments.
      • HOA Management will not be able to process an assessments payment if the homeowner has not been assigned an account number yet.
    • Typically the lender will include a prorated Assessments amount for the quarter the resident closed on the home, and one full next quarter payment; however, this is not always the case.  Please check your closing documents (typically your Closing Disclosure,) to find out what assessments payments, if any, have been included in your closing costs.
      • Example: 
        • Homeowner closes on May 14. 
        • Lender will typically include a prorated amount for May 14-June 30 (homeowner's first quarter,) and a full quarter payment amount for July 1-September 30 (homeowner's second quarter.)
        • Homeowner will make first Assessment payment on October 1, for the October 1-December 31 quarter.
Pets
  • chevron_rightPets - What are the guidelines?
    Pets are welcome in the community. Please adhere to Bexar County Animal Control Orders. If you have pets, please be considerate by picking up after them and keeping them on a leash when off your property.
     
    • No Owner or Occupant may keep on such Owner’s or Occupant‘s Lot more than four (4) cats and dogs, in the aggregate. 
    • No animal may be allowed to make an unreasonable amount of noise, or to become a nuisance, and no domestic pets will be allowed on the Development Area other than within the residence, or the fenced yard space associated therewith, unless confined to a leash. 
    • The Board may restrict pets to certain areas on the Development Area. 
    • No animal may be stabled, maintained, kept, cared for, or boarded for hire or remuneration on the Development Area, and no kennels or breeding operation will be allowed. 
    • No animal may be allowed to run at large, and all animals must be kept within enclosed areas which must be clean, sanitary, and reasonably free of refuse, insects, and waste at all times. 
    • No pet may be left unattended in front yards, porches or other unenclosed outside areas of the Lot.  All pets must be registered, licensed and inoculated as required by Applicable Law. 
    • All pets not confined to a residence must wear collars with appropriate identification tags and all outdoor cats are required to have a bell on their collar.
    (Development Area Declaration, Section 2.8)
  • chevron_rightNon-Traditional/Barnyard Animals - Are they allowed?
    A: No.

    Section 2.8 of the Development Area Declaration states:

    "No animals, including pigs, hogs, swing, poultry, fowl, wild animals, horses, cattle, sheep, goats, or any other type of animal not considered to be a domestic household pet within the ordinary meaning and interpretation of such words may be kept, maintained, or cared for on or within the Development Area (as used in this paragraph, the term "domestic household pet" does not include not traditional pets such as pot-bellied pigs, minature horses, chickens, exotic snakes or lizards, ferrets, monkeys or other exotic animals.)  The Board may conclusively determine, in its sole discretion, whether a particular pet is a domestic household pet within the ordinary meaning and interpretation of such words."




     
  • chevron_rightLost Pets / Animal Control - what are the guidelines?
    For all homeowners with pets, we recommend uploading a profile with photos to our pet directory here, so that if found, residents may find their owner more quickly.
     
    For lost/found pets within Silos, we recommend posting on the resident group Facebook page here, as well as checking our pet directory here.

    If you have an issue or concern regarding a wild animal, we recommend contacting the Bexar County Animal Control here.

     
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