FAQ

• Upon fully closing of your home and moving into the community,  you may then reach out to Ben Junot, Lifestyle Director, at benjunot@ccmcnet.com to request the onboarding schedule and the New Homeowner Form to fill out.  
  • Please include your full name, address, closing date, phone number, email, and that you are a homeowner when reaching out.
• You will need to attend a mandatory resident onboarding, at which time you will be issued your access cards. Onboarding typically takes an hour and a half.
• You will need to bring a copy of your closing documents with you to the appointment. 

 

(210) 353-2222
 

 

 

The Silos Community Association  Board/Silos has an exclusive community contract with Republic for our waste management - no other trash collection agencies are permitted.  Residents will need to contact Republic below for setup.  Residents are responsible for payment directly to Republic.  Waste management for residences are not covered under HOA assessments.

 

Email to get set up (recommended method - sometimes setup via phone is unsuccessful) :  SAHOA@republicservices.com

Website:  Republic Services Recycling and Waste Solutions

 

 

Instructions on How To Set Up Trash Services

 

Amenities at the Silos Farmhouse Amenity Center include:

• Full-time on-site HOA Management
  
  • Community Manager
  • Lifestyle Director
  • Community Standards Coordinator
  • Maintenance Associate
• Gathering Room with Kitchenette available for private rentals
• Resort-Style Pool
• 24 Hour Gym
• Back Porch with rocking chairs, tables and chairs, and vending machine
• Outdoor Grill available for reservations
• Fire Table
• Playground
• Lawn Games available for residents to use

 

• The 4 guest limit is a safety issue, as that is generally the amount of people you can keep your eye on.
• The 4 guest limit is also to help keep the pool area from getting too crowded, which can limit enjoyment and also contribute to having to close the pool more frequently for deeper chemical cleanings due to the water getting cloudier faster.

 

• The pool area is not available for rent.
• Residents are limited to 4 guests per household (those living in the house full time, plus 4 additional guests.)
• Residents are expressly forbidden to use the pool area in any way if they are renting out the Gathering Room.  If residents or guests are renting the Gathering Room and accessing the pool area, it will result in automatic loss of the rental deposit and the potential of loss of amenities privileges for a probationary period.

 

• Currently all outdoor areas are 6AM-10PM year-round, which include the parking lot, the pool, the playground, and the porch. 
• The pool is currently closed on Wednesdays from 6AM-10PM for deeper chemical cleanings.

• Items for sale.
• Vendor recommendations/services (plumbers, handyman, solar panels, fence builders, etc.)
• Area events.
• Lost/found pets.
• Babysitters.
• Community get-togethers, with the exception of Neighborhood Watch style meetings.

 

 

• It is not the duty nor the responsibility of the HOA, staff, the Declarant, Board, or individual residents to provide safety and security measures for the community.
• The streets in Silos are public streets, and thus the HOA does not have jurisdiction over street concerns beyond the scope of items that violate the community covenants.
• Per the above and at the advice of our legal council, the HOA would not be able to provide private security patrols for the streets, which would put the HOA at risk of legal liabilities should an accident or incident occur.
  

If you see suspicious activity or witness a crime, law enforcement generally recommends:

• Do not take matters into your own hands. Observe, document as many details as you can, and report suspicious activity or crimes directly to law enforcement.
• Above all, if you see suspicious activity or witness a crime, for your safety and protection, do NOT engage with the individuals involved and please contact the Bexar County Sheriff's Office to report your concerns as soon as possible, while details are fresh.
  • BCSO can be contacted at 210-335-6010 for non-emergency situations or to report suspicious activities, thefts, or crimes.
  • Dial 911 for emergency situations.

 

• Residents are free to organize and self-fund a neighborhood watch style group on their own, independent of the HOA and its official resources.
• Any independent resident-ran neighborhood watch style groups or entities that may be operating within the community at Silos:
  • Are unofficial, and are not in any way involved with or the responsibility of the HOA, management staff, the Declarant Board, or the Declarant.
  • Are unable to use any official HOA resources to promote their actions or intentions; including, but not limited to:  HOA funds, facilities, distribution of materials, promotion of meetings or gatherings, social media, etc.
  • Are operating of their own accord, and are individually responsible for their own actions, entities, materials, personal safety, property, and funds.
  • Are responsible for their own legal liabilities if a lawsuit would to occur for any reason; including, but not limited to: cases involving accidents, injuries, libel, slander, damages to property, etc. 

 

 

• The HOA's duty is to protect and govern the association as an entity and enforce the covenants, rules, and guidelines of the community.  It is not the HOA's duty to provide safety and security for residents, the community as a whole, and their individual properties. 
• The HOA as an entity, management staff, and the Declarant Board cannot be involved in any official or seemingly official capacity with a neighborhood watch style program or group, including, but not limited to:  attending or hosting neighborhood watch meetings, use of HOA funds, the hiring of security patrols, providing space for meetings on HOA property, posting or distribution of any materials, and social media distribution or display.
• If the HOA were to be involved in any official or seemingly official standpoint, it would put the HOA at risk for any potential legal liabilities if a lawsuit would to occur for any reason; including, but not limited to: cases involving accidents, injuries, libel, slander, damages to property, etc. 
• Social media - it is the HOA's policy to not post, approve, or display the posting of any submissions, comments, videos, pictures, etc., regarding any specific safety or security incidents, crimes, suspicious activity, accusations, etc., on any official HOA social media outlets including, but not limited to:  Facebook pages, Facebook groups, Instagram, Twitter, etc. 

 

 

 

 

• A notice will be sent through the mail to the address the HOA has listed on file. 
• A notice will be sent to the homeowner, typically with a cure period to have a chance to correct the offense. 
• If violations are NOT cured within the period given, the homeowner will incur a violation fine.
• If the violation IS corrected within the cure period, the attached fine will be removed.
• If a resident has a repeat violation within 60 days, or has not corrected the violation within the cure period, the violation will advance to the next stage and another fine will be incurred.
• Residents are responsible for staying current on amounts owed for their accounts.
• The HOA is not responsible for violations lost in the mail/not received.

 

 

 

 

 

 

 

 

 

 

 

• Download the Design Review Application from the Document Library on LifeAtSilos.com.
  • Be sure to include as much detail as possible - type of materials to be used, dimensions, paint or stain shades, sizing, distance from fence/house, etc.  The more thorough the details, the easier it may be and less time it may take to approve the application.

• Make a copy of your plat map and mark it with the proposed changes.
  • The plat map is typically included in your closing documents.
  • Renters will need to obtain a copy from their landlord.
  • Applications will NOT be accepted without a copy of the plat map (even for items like gutters or security cameras.)

 

• Submit the completed Design Review Application along with the copy of the plat map to Casey Grothues, Community Standards Coordinator, at agrothues@ccmcnet.com .

 

• Submit check or money order for Design Review Application fees (if applicable to your project.)
• Please make sure your check or money order includes:
  • Resident first and last name
  • Current address
  • "Design Review Fee" in the notes
  • Please make sure to sign the FRONT of the check or money order.  The HOA is unable to cash a check or money order that has already been endorsed on the back, and a new check will need to be submitted.

 

 

• The Architectural Review Committee has 30 days to review, complete, and decide on submitted applications (approved, denied, or approved w/conditions.) 
• Applications have an average 7-14 day turnaround. 
• Residents have a year to perform the requested work once an application is approved.
• If an application has expired and the resident has not completed the work, they will need to resubmit another application and pay any applicable fees for the project to continue.

• The only acceptable places to store trash cans are in the garage, behind the fence, or in an HOA-approved trash corral.
• Trash cans can not be stored on the side or front of the house, hidden behind air conditioning units, etc.
• Article 2.4 of the Development Area Declaration states:
  Trash containers and recycling bins must be stored in one of the following locations:  (1) inside the garage of the residence; or (ii) behind or on the side of a residence in such a manner that the trash container and recycling bin is not visible from any street, alley, or adjacent residence, e.g. behind a privacy fence or appropriate screening.  The Silos Reviewer will have the right to specify additional locations in which trash containers or recycling bins must be stored

• Residents can fill out the Design Review Application (located in the Document Library,) to apply to either:
  • Extend their fence to include extra space for the trash cans
  • Build a trash corral that matches the existing fence
    • A document highlighting examples of acceptable styles of trash corrals may be viewed in the Document Library here.
    • Trash corrals must first be approved by filling out the Design Review Form.  No work or installation should begin without approval from the Design Review Board.
    • Trash corrals must start no closer than 5 feet back from the front exterior of the home.
    • Trash corrals must match the same 6 foot height, stain, and materials as the fencing of the home.
    • Trash cans must be covered on all sides and may not be visible from the street or neighbor's view (at street level.)
    • Pre-made store-bought trash corrals are not accepted by the Review Board, as they must be made to look the same as the existing fence.

• In general, residents are always encouraged to handle disputes among one another in a friendly, calm, and courteous manner.  Remember, these are your neighbors, and it's always better to be able to get along from now into the future.  You never know how long you might have to coexist!
• Would the issue be a civil matter?  (Example:  the neighbor's dog chewed through the shared fence.)
  • Civil matters such as these are to be worked out between the residents, and not something the HOA would handle or be involved in.
• Is the concern about something that breaks Silos' community covenants?
  • If so, please reach out to the Community Standards Coordinator for help.  You will need to be able to provide the address of the offending resident so that staff can reach out to them.
  • Please note:  Staff is under no obligation to give follow-up details of their correspondence with a resident concerning a violation for another neighbor, as at that point is it between the neighbor with the violation and the HOA.
    
• Is it a concern that involves one of the below topics? If so, call Bexar County Sheriff's office at (210) 335-6000 for non-emergencies, and 911 for emergency situations. 
  • A law being broken/crime/suspicious activity
  • An excessive noise disturbance
  • Parking violation
  • Something the authorities would handle
  • An emergency

 

A:  Yes, with restrictions:
 

• Golf Carts must have the following minimum equipment: headlamps, tail lamps, reflectors, parking brake and mirrors.

A:  Yes, but with restrictions.  Please visit the Document Library to view the SUPPLEMENT TO COMMUNITY MANUAL - HOLIDAY LIGHTS AND FIREWORKS POLICIES to learn about what fireworks are and aren't allowed, approved times for popping them, and what the fines are for violating the restrictions.

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes, but with restrictions.  Please visit the Document Library to view the SUPPLEMENT TO COMMUNITY MANUAL - HOLIDAY LIGHTS AND FIREWORKS POLICIES to learn about the restrictions on holiday decorations.

• There is no ordinance or specifically outlined law about a noise curfew in Bexar County outside of a city limits. This does not preclude a noise violation covered under Disorderly Conduct Chapter 42 of the Texas Penal Code.
• Outside the city limits in Bexar County is similar to any county where a Texas Noise Nuisance would be covered by the state disorderly conduct statute. City ordinances apply within their own particular city limits only.
•  
  The Disorderly Conduct offense of noise covers unreasonable noise, not including a sport shooting range (defined in Local Govt Code 250.001), in or near a private residence that he or she has no right to occupy.
• Important Note: Noise is presumed to be unreasonable if it exceeds 85 decibels after the person making the noise receives notice from a magistrate or peace officer that the noise is public nuisance.
•  
   
  Noise is defined in Texas caselaw to be loud, confused, or senseless outcry, or a sound noticeably loud, harsh, or discordant. That definition can include music.

• As the streets within Silos are public, the HOA is not responsible and has no jurisdiction for maintaining the streets, including abandoned/stolen vehicles.
• As the HOA has no jurisdiction on the streets in Silos beyond the scope of concerns that violate community covenants, the HOA is not able to have vehicles towed off of Silos streets, as this could potentially lead to costly lawsuits.
•  
  If you encounter what you suspect is an abandoned or stolen vehicle:
  • Make every attempt to make sure it does not belong to a neighbor.
  • Call the Bexar County Sheriff's office at (210) 335-6000 (Non-Emergency).
  • Please note, the Sheriff's office will typically only tow a vehicle if the Registration tags are expired, it is reported stolen, or the vehicle is parked in violation of local or state laws.

 

 

 

• Street repairs
• Street lights
• Street closures
• Speed limits
• Street signage
• Street drainage

 

• Permission is not needed.
• Make sure the stand is contained in your yard, and any and all temporary signage is picked up once it's over. 
• Flyers are not permitted to be posted anywhere in the community, including street signs, mailboxes, at the Farmhouse Amenity Center, etc.

 

 

(210)  688-2406 (Non-Emergency)

Bexar County District 5 Fire Department

 

 

 

 

CCMC proudly provides community management services to the Silos Community. For 45 years, CCMC has been in the business of transforming the way people think and feel about homeowner associations. Today, the company provides lifestyle and community association management services to more than 200 of the country’s most successful planned communities.
 

 

 

 

• Hiring and training all association staff members
• Maintaining the financial records of the association
• Billing and receiving all member assessments
• Preparing association financial statements
• Assisting the Board of Directors in preparing the budget
• Processing architectural modification requests, if applicable
• Maintaining all common areas and community amenities
• Providing community services, as approved by the Board of Directors
• Enforcing community standards, guidelines, and policies

CCMC/The HOA team is NOT responsible for:

• Providing maintenance or repairs for your home
• Representing members in legal proceedings
• Preparing or filing any tax returns
• Completing or warranting the developer’s or builder’s construction work
• Resolving neighbor to neighbor disputes
• Community safety and security
• Repairs/maintenance of streets, as streets within Silos are public.   
  • Potholes
  • Street signs/speed limit signs
  • Street lights
  • Abandoned vehicles
  • Silos streets are currently under developer control, until they are turned over to Bexar County. If you would like repairs/maintenance on the above items, please contact the Community Manager so that they can reach out to the Board of Directors for Assistance.

CCMC offices observe the following holidays and will be closed on the following holidays, which may also affect the scheduling of Lifestyle Events.
 

To accomplish the many tasks for which it is responsible, the association must have operating funds for daily maintenance, repairs and administration, as well as adequate replacement reserve funds for major repairs or replacements for common property. In order to obtain these funds, all members within your community are required to pay assessments to the association (commonly known as HOA dues.) The Board of Directors will establish assessment rates each year and adopt the annual budget for your community. The association will notify you of the amount and due date of your specific assessment. If you do not have any information regarding the assessment, please contact Perry McLaurin, Silos Community Manager, at pmclaurin@ccmcnet.com
 

 

Your Silos Assessments are currently $725 annually ($181.25 billed quarterly.)
 

 

 

• Homeowner Assessments provide the financial source of income to keep the Homeowners Association operations running smoothly. Community financials are budgeted by the HOA management and approved by the governing Board.
  
  
• Yearly budgets and monthly financial reports are posted regularly for residents on the Financials page (resident login required.)
  • If there is a financial report that has not been posted yet, or you have a question about financials, please reach out to the Community Manager for help.

 

• There are multiple ways to pay your assessments, including:
  • Debit/credit card online (bank processing fee applies)
    • HOA staff does NOT have the ability to run a debit or credit card
  • Drop off a check or money order in person (free)
  • Mail in a check or a money order (free)
  • Direct debit (free)
  • Cash is NOT accepted as a form of payment
• Please visit the Assessments page under the Resources tab on the navigation bar for:
  • Current cost of assessments
  • Assessments Schedule
  • Instructions for ways to pay
  • Assessments help
• CCMC will physically mail reminders a few weeks out from each quarter's payment deadline as a reminder.  Your account number will be listed on the bill.
• Assessments reminders will typically be published in the Silos Scoop Community Newsletter a few weeks prior to the due date, and most often a separate e-blast will be sent out as a backup reminder.

 

• Please note, it typically takes 2-6 weeks for your paperwork to go from your lender to CCMC, and for your information to be input into CCMC's system. 
  • Once CCMC obtains your paperwork and you are uploaded into the account system, an account number will then be assigned to your household for you to make payments.
  • HOA Management will not be able to process an assessments payment if the homeowner has not been assigned an account number yet.
• Typically the lender will include a prorated Assessments amount for the quarter the resident closed on the home, and one full next quarter payment; however, this is not always the case.  Please check your closing documents (typically your Closing Disclosure,) to find out what assessments payments, if any, have been included in your closing costs.
  • Example: 
    • Homeowner closes on May 14. 
    • Lender will typically include a prorated amount for May 14-June 30 (homeowner's first quarter,) and a full quarter payment amount for July 1-September 30 (homeowner's second quarter.)
    • Homeowner will make first Assessment payment on October 1, for the October 1-December 31 quarter.

Pets are welcome in the community. Please adhere to Bexar County Animal Control Orders. If you have pets, please be considerate by picking up after them and keeping them on a leash when off your property.
 

• No Owner or Occupant may keep on such Owner’s or Occupant‘s Lot more than four (4) cats and dogs, in the aggregate. 
• No animal may be allowed to make an unreasonable amount of noise, or to become a nuisance, and no domestic pets will be allowed on the Development Area other than within the residence, or the fenced yard space associated therewith, unless confined to a leash. 
• The Board may restrict pets to certain areas on the Development Area. 
• No animal may be stabled, maintained, kept, cared for, or boarded for hire or remuneration on the Development Area, and no kennels or breeding operation will be allowed. 
• No animal may be allowed to run at large, and all animals must be kept within enclosed areas which must be clean, sanitary, and reasonably free of refuse, insects, and waste at all times. 
• No pet may be left unattended in front yards, porches or other unenclosed outside areas of the Lot.  All pets must be registered, licensed and inoculated as required by Applicable Law. 
• All pets not confined to a residence must wear collars with appropriate identification tags and all outdoor cats are required to have a bell on their collar.

A: No.

Section 2.8 of the Development Area Declaration states:

"No animals, including pigs, hogs, swing, poultry, fowl, wild animals, horses, cattle, sheep, goats, or any other type of animal not considered to be a domestic household pet within the ordinary meaning and interpretation of such words may be kept, maintained, or cared for on or within the Development Area (as used in this paragraph, the term "domestic household pet" does not include not traditional pets such as pot-bellied pigs, minature horses, chickens, exotic snakes or lizards, ferrets, monkeys or other exotic animals.)  The Board may conclusively determine, in its sole discretion, whether a particular pet is a domestic household pet within the ordinary meaning and interpretation of such words."



 

 

For lost/found pets within Silos, we recommend posting on the resident group Facebook page here, as well as checking our pet directory here.

If you have an issue or concern regarding a wild animal, we recommend contacting the Bexar County Animal Control here.