NEW HOMEOWNERS
Welcome, new homeowners!
You did it! You made a monumental and important choice to be part of the Silos family, and we couldn't be more excited for you to join with us in this new adventure. You have chosen to help start not just a neighborhood, but a living, thriving community of interconnected residents.
Please see below for helpful links to get started into moving into your new home:
Please see below for helpful links to get started into moving into your new home:
If you have questions that aren't answered below, please check the FAQ page and the Document Library.
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To Set Up Trash Service:
The Silos Community Association Board/Silos has an exclusive community contract with Republic for our waste management - no other trash collection agencies are permitted. Residents will need to contact Republic below for setup. Residents are responsible for payment directly to Republic. Waste management for residences are not covered under HOA assessments.
Republic
210-304-2700
Email to get set up: SAHOA@republicservices.com
Trash and recycling collection for Silos is on Fridays. Trash cans may not be placed out before 6PM on Thursdays, and will need to be stored away out of view from the street after collection.
Mail Keys
The HOA staff nor Lennar is not involved in the process of obtaining your mail keys.
To obtain your mailbox keys, you will need to bring your closing paperwork/proof of address to the post office located at the address below. You will need to fill out the Mail Key Request Form to obtain your keys.
Typically, your mail carrier will deliver your keys to your home once they receive the form. They may possibly leave it under your doomat, in your door jam, etc., if you are not home.
Please note, it may take up to 4 weeks to receive your mailbox keys, as the locksmiths at the post office are often behind in changing the locks. This means you may have to physically go to the post office to retrieve your mail for a time.
USPS
702 Richland Hills Dr, San Antonio, TX 78245
Hours:
Monday 8AM–5:30PM
Tuesday 8AM–5:30PM
Wednesday 8AM–5:30PM
Thursday 8AM–5:30PM
Friday 8AM–5:30PM
Saturday 8AM–1PM
Sunday Closed
Phone:
(800) 275-8777
Telephone/Internet/Cable:
AT&T
(877) 910-0501
Spectrum
(833) 267-6094
Water:
San Antonio Water System
(210) 704-7279
Electric/Gas:
CPS Energy
Warranty Issues/Concerns:
If you have an issue with your home construction it is best to put in a ticket on the Lennar resident portal at mylennar.com. Construction concerns are handled by Lennar and creating a ticket will help establish a paper trail.
HOA Concerns:
Newsletter
Upon moving into the community, your email will automatically be added to the Silos Scoop Community newsletter. If you would like to add another household member's email to the distribution list, please send their first name, last name, and email address to Ben Junot, Silos Lifestyle Director, at benjunot@ccmcnet.com.
HOA Website
- Please visit the homeowners association website at lifeatsilos.com.
- Click the "Register" link at the top right of the page.
- In the drop down menu, choose "Current Homeowner (Closed on Home,) or Renter.
- An email will be sent to the Lifestyle Director to approve your registration. Upon approval, an email will be sent to you with instructions on how to log in and change your password.
- Once you are logged in, we recommend adding a photo to your profile, to make it easier for staff and fellow residents to get to know you.
- If you have pets, we recommend filling out a pet profile complete with photos so that in the event they get lost, the community can easily search the directory to help get them home if found.
- It is important to spend a little time familiarizing yourself with the LifeatSilos.com website - it contains a wealth of information on the community, surrounding area, HOA information, Frequently Asked Questions, and whom to contact.
- If you don't find an answer you're looking for on the HOA Website, feel free to send an email to Ben Junot, Lifestyle Director, at bjunot@ccmcnet.com for additional help.
Farmhouse Access Cards
To get your access cards for the Farmhouse Amenity Center, please email Ben Junot, Lifestyle Director, at benjunot@ccmcnet.com to set up an appointment for resident onboarding. You must be fully closed on your home, and able to provide your closing paperwork at the time of the appointment. Renters will need to obtain paperwork from their landlord granting access cards to them (to be provided by the HOA.)